Physical merchandise may be exchanged for another item in stock, within the parameters described below. Exchanges may be accepted within 30 days of purchase. To be eligible for an exchange, the item must be unused and in the same condition that it was received. It must also be in the original packaging, along with all related parts. Proof of purchase is required.
Custom orders and perishable goods cannot be exchanged unless there is a manufacturing defect upon receipt. The issue/defect must be brought to the attention of The Tell Tale Moon and a resolution agreed upon. Products cannot be sent back to The Tale Tell Moon that are deemed intimate, sanitary, hazardous, or liquid. Clearance and closeout items may not be sent back (purchases are final).
Exchange requests can be emailed to firstname.lastname@example.org. The merchandise can be mailed to The Tell Tale Moon, 2290 West Broadway, Idaho Falls ID 83402, ATTN: PRODUCT EXCHANGE (include order number). Once the returned item is received and inspected, an email will be sent to the customer with approval or rejection of the exchange.
If the item was marked as a gift when purchased, and shipped directly to the recipient, the recipient may request a gift credit for the value of the merchandise. Once the returned item is received, a gift certificate will be issued. If the item wasn’t marked as a gift when purchased, please be aware that the gift-giver may be notified of the exchange by way of automated communications.
Shipping costs for delivery of an order to the customer are non-refundable. If the merchandise is defective, a prepaid return shipping label may be provided upon request (standard ground). The Tell Tale Moon does not cover shipping costs for optional merchandise exchanges. Defective returns or merchandise exchanges should be addressed to The Tell Tale Moon, 2290 West Broadway, Idaho Falls ID 83402. ATTN: PRODUCT RETURN (include order number). If an item’s exchange value is over $50, shipping insurance should be considered. The Tell Tale Moon cannot guarantee receipt of items not tracked and insured. Exchange shipping times may vary; delivery dates are not guaranteed.
Please be aware that porch theft is a problem worldwide. The Tell Tale Moon is not responsible for packages that go missing after being tracked as “delivered” to a customer. Missing deliveries qualify as a home/office theft issue; local authorities should be notified. Customers that have concerns about their delivery area and/or want additional assurance of delivery, should select "signature confirmation" from the shipping options during checkout (an added cost). Tracked packages that show delivery through the service provider will not be replaced by The Tell Tale Moon for free.
Delivery dates are estimates only. If a delivery date is critical, please contact The Tell Tale Moon before placing an order.